Privacy Policy

1. Introduction

Chanawat ("we," "us," "our") operates a watch repair workshop at 27 Thanon Ratchadamnoen, Sri Phum, Mueang, Chiang Mai 50200, Thailand. This Privacy Policy explains how we collect, use, and protect personal information provided to us through our website and in connection with our services.

We take data handling seriously and aim to be transparent about what we collect and why. If you have questions about this policy, please contact us at [email protected].

2. Information We Collect

We collect information you provide directly to us when using our contact form or communicating with us by email or phone. This may include:

• Your name
• Email address
• Phone number (if provided)
• Details about your watch or service enquiry

Cookies and analytics: Our website may use cookies to understand how visitors use the site. See our Cookie Policy for details.

Legal basis (Thailand PDPA): We process personal data on the basis of your consent (where provided via form submission) and on the basis of our legitimate interest in responding to enquiries about our services. We comply with the Personal Data Protection Act B.E. 2562 (2019) as applicable.

Retention: Enquiry records are retained for up to 24 months. Watch service records (which may reference your contact details alongside the piece) are retained for up to 5 years for our operational records.

3. How We Use Your Information

• To respond to your service enquiry or question
• To confirm bookings or collection appointments
• To contact you about the status of a watch in our care
• To issue appraisal documents at your request
• To improve how our website functions, where analytics data is used

We do not send marketing emails or newsletters. Any communication from us is directly related to a service you have requested.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Analytics providers (e.g. Google Analytics) — anonymised usage data only
• Our web hosting provider — for the purpose of operating the website
• Legal authorities — only where required by Thai law

If you request an appraisal document for an insurer, you control how that document is shared — we do not communicate directly with your insurer on your behalf unless specifically requested.

5. Data Security

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. These include:

• Website traffic served over HTTPS
• Contact form data transmitted securely
• Paper records stored in a locked office
• Digital records on password-protected systems

In the unlikely event of a data breach affecting your personal data, we will notify you as required under the Thailand Personal Data Protection Act.

6. Cookies

Our website uses cookies for basic functionality and optional analytics. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies are required for the site to work; analytics and marketing cookies are optional.

7. Your Rights

Under the Thailand Personal Data Protection Act B.E. 2562, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate information
• Erasure: Request deletion of your data, subject to our retention obligations
• Portability: Receive your data in a machine-readable format where applicable
• Objection: Object to processing based on legitimate interest
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You may also lodge a complaint with the Personal Data Protection Committee of Thailand (PDPC) if you believe your data has been handled improperly.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing personal information.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted information through our website, please contact us and we will remove it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes constitute acceptance of the updated policy.

11. Contact

For any data privacy questions or requests:

Chanawat
27 Thanon Ratchadamnoen, Sri Phum, Mueang, Chiang Mai 50200, Thailand
Email: [email protected]
Phone: +66 53 906 248